ENVY founder, Alan Eaton, has often said that personal connections are what truly make his work worthwhile. At a time when “connections” matter more than ever, a recent survey proved he’s not alone.
After a challenging year that was especially hard on businesses dependent on face-to-face interaction, we thought it the perfect time for a little self-examination. We sent out a questionnaire in the form of a contest, eager to learn how we could better serve those retailers who had been so loyal to us over the years. As both an incentive AND way of saying “thanks,” $1,000 in free ENVY merchandise was awarded to one randomly chosen entry.
While we hoped for honest feedback, we were honestly amazed at how heartfelt many of the responses were. None more so than our random winner’s below:
Why I Love Envy Wigs
“Envy Wigs are my go-to for all my clients going through hair loss. They are beautifully made and very easy to take care of which is what you need when you are going through chemo.
Envyhair is amazing and is what I suggest to my clients that need to work through their hair loss and want to look as normal as possible. I think Envyhair is better than human hair, easier to take care of and more cost efficient.
All of that said, the reason I love Envy Wigs is the amazing customer service. My sales rep Donna is fantastic. I can always count on her to inform me of promotions, helping me get the most for my investment. If I have a question about a wig she responds immediately. Donna makes me feel like I’m her only customer. It is so important right now to have exceptional customer service. The turn-around time to get my orders is just a couple of days which is great since some of my clients are losing their hair quickly.
Partnering with Envy Wigs and Hair Add-ons has been a great asset to the growth of my wig business.”
We’re thankful for words like these—and thank all who participated for their thoughtful feedback. And while we can’t share ALL the responses with you, we will certainly take them to heart as we continue to evolve our practices and products. Clearly, the bonds that are the basis of ENVY’s business remain. And we’re committed to making them even stronger.
Here’s to a brighter 2021, and beyond.
